Developers
Status glossary and troubleshooting index
Interpret common states and choose the right recovery guide before contacting support.
- Audience
- everyone
- Required role
- Any FeatureFactory user.
- Product access
- All pillars
- Navigation path
- The affected page, Settings > Sync status, or the public Status page
Outcome
Interpret a product state and choose a recovery path that preserves evidence.
Before you begin
- The affected account, integration, repository, work order, or request reference
Connection states
Healthy is operating normally. Delayed is waiting on queued work or provider limits. Degraded has partial function and a recovery action. Failed needs intervention. Disconnected no longer has valid authorization.
Processing states
Pending and queued have not started, processing is active, completed has durable output, cancelled stopped intentionally, and failed should include a recoverable or support action. Avoid duplicate retries while processing.
Build states
A Build run can wait for a runner, execute, pause at a gate, complete, fail, or be cancelled. Review logs and partial output before retrying a failed step or creating another run.
Recovery index
Use onboarding troubleshooting for setup and missing Measure data, integration health for source failures, runner recovery for Build, and the API reference for request errors. Send native feedback from the affected page with its reference when the documented recovery repeats without success.
Related guides
Troubleshoot onboarding and missing data
Resolve installation, repository, import, identity, and scoring problems.
Integration setup and health
Connect a provider, select resources, monitor health, and recover synchronization.
Runners, gates, and recovery
Apply runner policy, review approvals, and recover failed or cancelled Build runs.
API Reference
Browse authentication, abilities, endpoints, schemas, and examples.