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FeatureFactory
Free tool

MTTR Calculator

Enter your incident restore times to get mean, median and worst-case MTTR - and your DORA performance tier.

Incidents

Restore duration in hours

Editable sample incidents. Enter one row per incident.

Result

4 incidents
7.56h
Mean
1.88h
Median
26h
Worst
DORA tier (by mean)
HighRestore in under one day.
Restore time per incident
INC-1042
30m
INC-1058
3h
INC-1071
45m
INC-1090
26h

How to read your MTTR

Mean time to restore answers a blunt question: when something breaks, how fast do you get back to healthy? It is one of the four DORA metrics, and it pairs with change failure rate to describe stability. A team can ship fast and still be fragile - MTTR is where that fragility shows up, in hours of downtime and lost trust.

Watch the shape of the distribution, not just the average. One multi-day outage can inflate the mean and hide a team that normally recovers in minutes, which is why this tool also surfaces the median and the worst case. If your mean and median diverge sharply, your problem is tail risk - rare but painful incidents - not everyday response. Learn the full picture in our DORA metrics guide and lead time for changes.

Estimates are a fine start, but real MTTR comes from real incident and deployment data, not memory. Pair this with the DORA metrics calculator, explore how FeatureFactory helps you measure delivery, or browse the rest of our engineering guides.

Frequently asked questions

MTTR - mean time to restore (sometimes "mean time to recover") - measures how long it takes, on average, to get a service back to a healthy state after an incident or failed change. It is one of the four DORA metrics and is a proxy for how resilient your delivery process is under pressure.

Measure what you ship - including how fast you recover

FeatureFactory ties plan, build and measure together - tracking real MTTR and the rest of your DORA metrics from live incident and deployment data, so you fix stability instead of guessing at it.

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