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Reliability & security

Connect reliability and security risk to product delivery.

Relate incidents, monitors, security findings, remediation, deployments, and affected customers. Give engineering and product teams a shared view of operational risk without importing raw logs or telemetry.

Connections
7
Data areas
3

Connected context

The systems that inform reliability & security.

Relate incidents, operational risk, and security findings to the work that caused or resolved them. Open any integration to see the exact records, update paths, history behavior, limits, and available write-back actions.

CCEarly access

AI coding tools

Claude Code

Derive Claude Code usage from commit trailers already synced from GitHub - no API key required.

Common data

Active users · Suggestions shown · Suggestions accepted · Lines accepted

CUEarly access

AI coding tools

Cursor

Sync Cursor team-level usage metrics: active users, accepted lines, requests, and model breakdown by day.

Common data

Active users · Suggestions shown · Suggestions accepted · Lines accepted

GCEarly access

AI coding tools

GitHub Copilot

Sync GitHub Copilot org-level usage metrics: active users, suggestions shown and accepted, lines accepted, and acceptance rate by day.

Common data

Active users · Suggestions shown · Suggestions accepted · Lines accepted

Intercom logoEarly access

Support and success

Intercom

Import customer conversations, contacts, and companies to connect feedback to features.

Common data

Tickets · Conversations · Contacts · Comments

PagerDuty logoEarly access

Observability and incidents

PagerDuty

Connect PagerDuty with FeatureFactory to bring incident and operational workflows into product, delivery, and customer decisions.

Common data

Incidents · Status transitions · Monitors · Deployments

Sentry logoEarly access

Observability and incidents

Sentry

Connect Sentry with FeatureFactory to bring incident and operational workflows into product, delivery, and customer decisions.

Common data

Incidents · Status transitions · Monitors · Deployments

Zendesk logoEarly access

Support and success

Zendesk

Sync support tickets and contacts to connect product quality with customer impact.

Common data

Tickets · Conversations · Contacts · Comments