Customer intelligence & sentiment
Turn conversations, support activity, sentiment, and account context into product signals.
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SP
Forms
Sprig + FeatureFactory
Turn submissions, surveys, and structured feedback into product and customer signals.
Connect Sprig with FeatureFactory to bring form and submission workflows into product, delivery, and customer decisions.
- Customer intelligence & sentiment
- Product insights
- Workflow automation
Why connect it
Turn Sprig activity into decisions your teams can act on.
Product insights
Connect roadmap decisions to delivery evidence, adoption, feedback, and outcomes.
Workflow automation
Move trusted data and approved actions between FeatureFactory and the tools where teams work.
Popular workflows
What teams use it for
Use Sprig context alongside FeatureFactory’s delivery, product, and customer intelligence instead of analyzing another isolated activity feed.
- 1Analyze survey sentiment and themes
- 2Route structured feedback into product discovery
- 3Connect responses to accounts and roadmap work
How the integration works
Clear data and synchronization mechanics.
These are common data types teams connect through the API-not claims about a FeatureFactory-managed Sprig integration. You control the exact records and actions.
Data into FeatureFactory
- Forms
- Submissions
- Survey Responses
- Respondent Relationships
- Sentiment Signals
How updates arrive
- REST API Batches
- Webhook Adaptation
- Incremental Cursors
- Files And Bulk Exports
Data back to Sprig
- Approved Updates In Your System
- Action Results And Retry Status
- Connection Health Updates
Examples available to custom API connections, not actions currently built into the Sprig integration. Your implementation controls which authorized commands are supported.
- Freshness
- You control the update frequency. Webhooks and incremental requests can keep FeatureFactory current throughout the day.
- History
- Import existing history through batches or files. Interrupted imports can continue from their last completed request.
- Deletions
- Send deletions explicitly. During a full refresh, missing records are only marked as removed after the refresh completes successfully.
- Limits
- Send up to 500 records or 10 MB per request. A unique request key makes retries safe.
Questions
Sprig integration FAQ
Can I connect Sprig to FeatureFactory today?
Connect this system today with the FeatureFactory API.
What Sprig data can FeatureFactory use?
A custom API connection can be configured for Forms, Submissions, Survey Responses, Respondent Relationships, Sentiment Signals.
How does the Sprig integration stay current?
You control the update frequency. Webhooks and incremental requests can keep FeatureFactory current throughout the day. Supported paths include REST API Batches, Webhook Adaptation, Incremental Cursors, Files And Bulk Exports.
Can FeatureFactory send updates back to Sprig?
Yes. Your API connection can support approved updates such as Approved Updates In Your System, Action Results And Retry Status, Connection Health Updates. The exact actions depend on your connection.
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