Reliability & security
Relate incidents, operational risk, and security findings to the work that caused or resolved them.
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Observability and incidents
New Relic + FeatureFactory
Connect incidents, monitors, and operational impact to deployments, teams, and customers.
Connect New Relic with FeatureFactory to bring incident and operational workflows into product, delivery, and customer decisions.
- Reliability & security
- Delivery velocity
- Customer intelligence & sentiment
Why connect it
Turn New Relic activity into decisions your teams can act on.
Delivery velocity
Find the delays between an idea, implementation, review, release, and customer value.
Customer intelligence & sentiment
Turn conversations, support activity, sentiment, and account context into product signals.
Popular workflows
What teams use it for
Use New Relic context alongside FeatureFactory’s delivery, product, and customer intelligence instead of analyzing another isolated activity feed.
- 1Measure recovery time and incident trends
- 2Link production incidents to deployments
- 3Understand affected customers and roadmap impact
How the integration works
Clear data and synchronization mechanics.
These are common data types teams connect through the API-not claims about a FeatureFactory-managed New Relic integration. You control the exact records and actions.
Data into FeatureFactory
- Incidents
- Status Transitions
- Monitors
- Deployments
- Affected Services
How updates arrive
- REST API Batches
- Webhook Adaptation
- Incremental Cursors
- Files And Bulk Exports
Data back to New Relic
- Approved Updates In Your System
- Action Results And Retry Status
- Connection Health Updates
Examples available to custom API connections, not actions currently built into the New Relic integration. Your implementation controls which authorized commands are supported.
- Freshness
- You control the update frequency. Webhooks and incremental requests can keep FeatureFactory current throughout the day.
- History
- Import existing history through batches or files. Interrupted imports can continue from their last completed request.
- Deletions
- Send deletions explicitly. During a full refresh, missing records are only marked as removed after the refresh completes successfully.
- Limits
- Send up to 500 records or 10 MB per request. A unique request key makes retries safe.
Questions
New Relic integration FAQ
Can I connect New Relic to FeatureFactory today?
Connect this system today with the FeatureFactory API.
What New Relic data can FeatureFactory use?
A custom API connection can be configured for Incidents, Status Transitions, Monitors, Deployments, Affected Services.
How does the New Relic integration stay current?
You control the update frequency. Webhooks and incremental requests can keep FeatureFactory current throughout the day. Supported paths include REST API Batches, Webhook Adaptation, Incremental Cursors, Files And Bulk Exports.
Can FeatureFactory send updates back to New Relic?
Yes. Your API connection can support approved updates such as Approved Updates In Your System, Action Results And Retry Status, Connection Health Updates. The exact actions depend on your connection.
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